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Our Policies

Eddie's Guitars – Operations

Payment methods:
We happily accept *all major credit cards, PayPal, bank wire, money orders, cashier's checks, or personal checks for payment. If payment is made with any type of check or money order, there could be a delay in shipment as the they clear our bank (this process may take up to 10 business days). Please contact us if you have any questions regarding our payment methods. Sales within the state of Missouri will be subject to sales tax.

* American Express may not be qualified for all purchases due to processing fees. See a salesman with any questions.

Shipping:

  • Orders placed before 2:30pm Central STD Time will ship out the same business day.
  • We ship via UPS Ground with full insurance and signature required for all shipments. If this is not your preferred shipping method, please contact us and we will try and facilitate whatever you desire.
  • We accept all major credit cards, PayPal, bank wire, cashier's check, money order, etc. 


 

All orders over $150 will ship for free within the Continental United States. UPS Ground is our primary shipping method. All shipments are fully insured and most items are sent with a signature required (this is non-negotiable and fully at our jurisdiction, no exceptions).

Shipments within the state of Missouri are subject to local sales tax. Shipments outside of the state of Missouri are tax free, however we encourage you to educate yourself on your local tax codes and law.

If you wish to use a different shipper or would like to explore expedited shipping options, please contact us. 



International Shipping:
We use USPS Express for all shipments outside of the North American continent. If you wish to use a different carrier, let us know and we will try and accommodate you. For quotes and questions in regards to this process, please contact us.

Exclusions:
Some manufacturers will not allow us to ship their products for free or outside of the United States. Amplifiers weighing over 50 lbs may be subject to extra shipping charges. Some guitars may be made of woods that are not allowed to be exported from the United States.




48-Hour Approval Period

Most stringed instruments will have a *48-hour Approval Period that begins after you receive your shipment. This way you will be able to experience the instrument in the comforts of your own home to ensure that it is a good fit.  



We will only allow an instrument to be returned to our store with a return authorization number, this is not an open-ended policy and will be handled on a per case basis. We will refuse any unauthorized returns or unknown shipments to our store.



There will be a 10% restocking fee on all returns that are paid with credit cards. This fee is not a profit to the store, but covers any fees that we may incur to process your order. In the event that an item is returned, the customer is also responsible for all shipping charges. If you are to pay with PayPal, check, or money order you will only be held responsible for shipment cost. If the item is purchased in-house, a 48-Hour Approval period is not applicable.

All items that are returned must be shipped to us the same way it was shipped out to you. You must use the same packing materials, exact same shipping service, and purchase approximate insurance. We will not be held responsible for items that are damaged in return shipping


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Amplifiers, effects pedals, Sealed/Limited Edition and “open box” items are not applicable for an approval period for refund. In the event that you are unhappy with a purchase of this variety, an exchange may be applicable. Customer will be responsible for all shipping charges. Please see a salesman with any questions regarding this prior to completing your purchase.

In the extremely rare event that you receive an item that has been damaged in shipping, please do not refuse the package, but contact us immediately after your delivery and we will begin the claim process. You will not be responsible for the item's damage, but there is protocol for these instances and following our direction will expedite this process.

* Purchases made through eBay.com and Reverb.com have their own criteria for returns. Pleas ask if you have any questions regarding that process.