Eddie’s Guitars – Operations
We happily accept *all major credit cards, PayPal, bank wire, money orders, cashier’s checks or personal checks for payment. PLEASE NOTE: Payments made in check or money order form could be subject to delays in processing time to clear our bank. This process may take up to 10 business days which will cause a delay in your product shipment. Please contact us if you have any questions regarding our payment methods. Sales within the State of Missouri will be subject to sales tax.
*American Express may not be qualified for all purchases due to processing fees. See a salesman with any questions.
- Orders placed before 2:30pm Central Standard Time will ship the same business day.
- We ship via UPS Ground with full insurance and signature required upon receipt. If this is not your preferred shipping method, please contact us and we will do our best to accommodate your shipping preference.
- We accept all major credit cards, PayPal, bank wire, cashier’s check, money order, etc. UPS Ground is our primary shipping method. All shipments are fully insured, and by company policy require a receipt of merchandise signature. There are no exceptions to this policy.
Shipments within the State of Missouri and Illinois are subject to local sales tax. Shipments outside of the State of Missouri and Illinois are tax free, However, we encourage you to educate yourself on your local tax codes and laws.
If you wish to use a different shipper or would like explorer expedited shipping options, please contact us.
A custom guitar order requires a 50% non-refundable deposit to start building. If the order is cancelled, the deposit is not lost and becomes store credit to be used towards another instrument. Custom orders do not qualify for return.
Eddie’s Guitars offers a 30-day layaway program on new, full price items only with a 50% non-refundable deposit.
We use USPS Express for all shipments outside of the North American Continent. If you prefer to use a different carrier, let us know and we will do our best to accommodate you. For quotes and questions in regards to this process, please contact us..
Some manufacturers will not allow their products to be shipped for free or outside of the United States. Amplifiers weighing over 50 pounds may be subject to additional shipping charges. Some guitars may be made of wood not allowed to be exported from the United States.
48-Hour Approval Period
Most stringed instruments will have a *48-hour Approval Period that begins after you receive your shipment. This way you will be able to experience the instrument in the comforts of your own home to ensure that it is a good fit.
We will only allow an instrument to be returned to our store with a return authorization number, this is not an open-ended policy and will be handled on a per-case basis. We will refuse any unauthorized returns or unknown shipments to our store.
There will be a 10% restocking fee on all returns that are paid with PayPal or credit cards. This fee is not a profit to the store but covers any fees that we may incur to process your order. In the event that an item is returned, the customer is also responsible for all shipping charges. If you are to pay with a check, bank wire, or money order you will be held responsible for the shipment cost and there will be a 5% restocking fee. If the item is purchased in-house, a 48-Hour Approval period is not applicable. Within the 48-hour approval period, items also qualify for an exchange for another item of equal value or more. Exchange items do not qualify for discount. Items purchased through our Reverb store are only eligible to exchange for another item of equal value or more. All items that are returned must be shipped to us the same way it was shipped out to you. You must use the same packing materials, exact same shipping service, and purchase approximate insurance. We will not be held responsible for items that are damaged in return shipping.
Amplifiers, accessories, effects pedals, Sealed/Limited Edition, pre-owned, “open box,” demo and clearance items are not applicable for an approval period for a refund. In the event that you are unhappy with a purchase of this variety, an exchange may be applicable. The customer will be responsible for all shipping charges. Please see a salesman with any questions regarding this prior to completing your purchase.
In the extremely rare event that you receive an item that has been damaged in shipping, please do not refuse the package, but contact us immediately after your delivery and we will begin the claim process. You will not be responsible for the item’s damage, but there is a protocol for these instances, and following our direction will expedite this process.
* Purchases made through eBay.com and Reverb.com have their own criteria for returns. Please ask if you have any questions regarding that process.