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Return Policy

We have a 48 hour exchange period on all mail order items (excludes layaways and special orders). Exchanges must be complete and in the original condition, original packaging with all accessories and complete documentation (owner’s manual, warranty card, hang tags, etc.), show no signs of wear or use, and include the Return Authorization Number provided by your sales associate. Items which are not normally stocked (special orders, oversized or overweight items, discontinued products, close-outs, used products, layaways, etc.) are not returnable. Customer is responsible for all shipping charges on exchanged items, both to and from. We do not ship the following the brands outside USA: Fender, EVH, Gretsch, Guild.